Terms and Conditions

CABS/AIRPORT TRANSFERS T&C'S:

Extra stops will be charged at €5.00 each if they are within the general route of the journey. Charges for other stops will be quoted on request. Additional charges apply if driver needs to handle apartment keys.

For airport transfers, each passenger is allowed 1 luggage and 1 hand luggage. Delays may be experienced and additional charges may apply if there is more luggage.

If a larger vehicle is required, where client wishes to have more space or where there is excessive luggage/large pushchairs, etc. then the € equivalent for the larger vehicle capacity requested will be charged.

The full fare needs to be paid for the total number of passengers originally booked when there are group bookings and there are drop outs where we are not advised at least 1 hour in advance. Should more passengers turn up than originally booked, the price will be subject to change. The company has a no overloading policy and it is the customer's responsibility to confirm the exact number of passengers including infants at booking stage and we can refuse boarding should this number differ from the number booked if it violates the maximum passenger capacity of the vehicle.

There will be a charge of €50.00 for soiling. The customer shall be liable for any damage caused by passengers to any passenger vehicle Car seats for children can be provided on request and are to be installed by the passengers. Drifter and its employees will not be held responsible for incorrect installation or injuries resulting from this. A charge of €5.00 per seat is applicable.

Surcharges apply on Christmas Eve after 16:01hrs, Christmas Day, New Year's Eve 16:01hrs and New Year's Day.

We are not liable for any items/personal belongings left behind in our vehicles.

Waiting time charges apply. A 10 minute grace will be given, after which charges will apply and will be charged per 15 minutes. Waiting time charges start from €7 per 15 minutes and will increase accordingly depending on the size and type of vehicle. For flight arrivals at Malta International airport, a 45 minute grace period will apply from the official landing time provided by https://www.maltairport.com/passenger/flights-landing/arrivals-departures/?tab=arrivals after which waiting time charges apply. For ferry arrivals at Vitru Ferries, a 30 minute grace period will apply from the official berthing time provided by http://www.virtuferries.com/ after which waiting time charges apply.

Drifter will not be held responsible for missed flights, and customers are encouraged to book airport departure transfers well in advance especially in peak traffic times and when there are unfavourable weather conditions. Extra time should be allocated when booking a shared shuttle airport transfer due to multiple pick up and drop off points along the way where total journey time to the airport could be in the region of 2 hours.

CANCELLATION POLICY - CABS & AIRPORT TRANSFERS:

If the cab has been dispatched for the job, the full price for the original service booked is still required and must be paid. Cancellations must be made at least 1 hour in advance.

CAB SERVICE & AIRPORT TRANSFER REFUND POLICY:

No refunds will be given if this is not in line with the cancellation policy.

SHUTTLE BUS T&C's:

Spaces can only be guaranteed if booked one day in advance. Please allow for traffic delays.

There will be multiple pick ups and multiple drop offs.

Shuttle service vehicles may differ for pick up and drop off, please ensure to look out for Drifter as vehicle may be a car, people carrier, van or coach.

If you are unable to locate your shuttle vehicle it is important to contact the number displayed above via telephone within 15 minutes of the shuttle time stipulated on your ticket.

If you wish to change your shuttle time or pick up location or cancel (see refund policy) your shuttle journey you must call the number above at least 2 hours prior to the shuttle time. Note that changes cannot be guaranteed and are subject to availability. Any changes made with the driver will not be valid and Drifter will not be held responsible.

The shuttle will not wait for guests who are not in the correct pick up point or who are not punctual.

Children, including babies, to pay full price due to insurance requirements and maximum seating capacity regulations. Car seats for children can be provided on request and are to be installed by the passengers. Drifter and its employees will not be held responsible for incorrect installation or injuries resulting from this. A charge of €5.00 per seat is applicable per journey and must be pre-booked.

Luggage on board must be pre-booked and is charged at €5.00 per piece. Unfoldable equipment (incuding large buggies, electric scooters etc) are subject to an additional €5.00 charge each way.

There will be a charge of €50.00 for soiling. The customer shall be liable for any damage caused by passengers to any passenger vehicle

We are not liable for any items/personal belongings left behind in our vehicles.

The shuttle bus pick up and drop off points are fixed and cannot be altered.

The shuttle service will not operate on Christmas Eve after 16:01hrs, Christmas Day, New Year's Eve 16:01hrs and New Year's Day.

Shuttle Bus Refund Policy:

No refunds will be given unless cancellation is made one day prior to date of service or if the shuttle service is not used. No compensation will be given for use of alternative service.